Welcome to the

Telecare Service

This service can be delivered as part of your care plan.

We will provide you with a range of equipment that is tailored to your needs and can keep you safe in your own home by automatically calling for help when you need it most.

Who we are

We are the Hertfordshire Telecare Service and we are here to support you to live independently in your own home.

We will provide you with a simple system of sensors and alarms that will raise an alert and call for help when you need it; for example, if you have a fall. We can even provide a key safe at no extra cost to the service.

The system is monitored by friendly and expert call operators who will respond immediately to any alert raised and call you to check if you need help.

If needed we will contact your nominated responder who may be one of your family or friends. If they cannot attend, then our own responders from British Red Cross will come to your home to ensure you are safe and find you the help you need.

This service operates 24 hours a day, 7 days a week.

Key Information

How do I receive the Telecare service?

A referral for Hertfordshire Telecare services will be completed on your behalf by your Hertfordshire Adult Care worker or by contacting the Early Intervention Service on 0300 1234042. They will gather the relevant information required from yourself with your consent.

The Telecare service will be considered alongside any other care and support you have in place and is reviewed yearly to ensure you are still receiving the support you require.

The cost of the monitoring service is £3.25 per week and will be invoiced by Hertfordshire County Council; the equipment and installation is free. The service is chargeable once equipment has been installed and will continue until the equipment has been returned. If you have any concerns regarding the invoice, we have a team who can help on 01438 843434.

If you would like to make any changes to your Telecare service or if you no longer require the service please contact Hertfordshire Adult Care services on 0300 123 4042.

What equipment will I receive and who will monitor it?

Tunstall has been supporting people to live safely and independently in their own homes for over 60 years. Our monitoring centre looks after over 100,000 Telecare service users, helping them to receive help when they need it most.

Tunstall will work with Hertfordshire County Council to tailor the equipment to your particular needs. Our friendly and fully-trained engineers will contact you to make an appointment to install your Telecare system and show you how to use it. You will always be able to call us if your equipment stops working or you need help using it.

If you have an emergency or need our support, you will be able to call us through the Telecare equipment. You may also be given sensors that can raise an alarm automatically. Any alerts will be answered immediately by our call operators, who will call you and get you the help you need.

Who will be my responder and help when I need it?

The British Red Cross support this service by acting as an emergency responder when your Telecare equipment is activated and we cannot get in contact with you or a nominated person who can call on you to check that you are safe and well.

This responder service is available round the clock, 365 days per year and is supported by a team of friendly, trained, experienced staff who respond to activated Telecare alarms within 60 minutes. The team provide practical and emotional support when you have had a fall or feel unwell. The team can also be the first point of contact if you do not have family or friends nearby or if your nominated person is unavailable. As part of this service, the British Red Cross can undertake a well-being check within 24 hours if needed to ensure you are well. The team can put you in touch with the right services that can help to support you.

If you would like to know more about the Hertfordshire Telecare Service, please contact us on: 0300 123 4042